Any product may be returned or exchanged within 7 days for a refund to your account if the return is a result of our error (you received an incorrect or defective item.)
In case of damage to a product during shipment, it must be reported to us within 3 days of delivery, and images of the damage to the box and/or the product must be provided in order for us to file an insurance claim with USPS and recover your investment. Once we receive that report and photos we will ship out new product.
We do not take returns in cases where a customer’s scent preference is involved or allergic reactions have taken place. We trust our customers will know their bodies and any sensitivities and avoid purchasing items that may cause problems.
If you need to return an item, please provide us with the details of your order and we’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Naked Frog Soap is not responsible for any individual reactions to any ingredients in our products. Some people are allergic to natural ingredients. Please read the ingredients list under the product descriptions before purchasing to make sure you are not sensitive to them.
If in doubt, do an allergy patch test on your skin. This involves rubbing a small part of your skin with the product, placing a band-aid over the site, and observing any changes/reactions over a 24 hour period. If you have a reaction, such as a rash, then do not use the product in question.
Fast, Inexpensive Flat Rate Shipping
All domestic US orders ship out of our location via USPS within 48 hours. Orders under $75.00 will be charged a $7.50 Flat Shipping Rate. Orders over $75 ship FREE! Please allow 4-7 days to receive your order, or longer during holiday seasons and depending on your location.
You will receive a tracking number via email. Once your package has been reported as delivered to your home it is no longer our responsibility, and we will not be held responsible for lost or stolen packages after that point. If your package is lost during transit, an insurance claim can be filed 15 days after the day of shipment. Once that time period has passed, we will file a claim and ship out a new package. We are not responsible for incorrect addresses. Please make sure you enter your correct address on your order to avoid disappointment.
We only ship within the USA and related provinces/territories and all APO/FPO addresses. We do not ship internationally at this time.
Are You Local?
We are located at 48 S WASHINGTON, SONORA CA 95370
If you live nearby, you have the option to pick up your order at our location and avoid shipping charges. Select the “Local Pickup” option at time of check out. We hold orders here for up to one week from time of purchase and can take payment with a credit card online during check out… Be sure to get our address in the pick up instructions after your order is completed.
PLEASE NOTE: We will send you an email when your order has been filled and is ready to pick up. Please wait for that email before coming to our location.